Hot Tub FAQ's

Yes, a hot tub can be sunken into the ground or a deck, but proper ventilation, drainage, and access for maintenance are essential to avoid issues like water damage or restricted servicing.

Placing a hot tub on grass or lawn is not recommended due to the weight it must support. A fully filled hot tub can weigh between 1,500 to 2,500 kg (3,300 to 5,500 lbs) depending on its size and the amount of water.

Grass may become uneven or soft under this weight, causing instability or shifting. It's essential to place the hot tub on a solid, level surface like concrete, decking, or gravel to ensure proper support, stability, and drainage.

For delivery to Northern and Southern Ireland, Scottish Islands, Isle of Man, Isles of Scilly, and Channel Islands, please contact us for delivery charges.

On all overseas orders please contact us for delivery charge

Our specialist installer will assess the site and determine if crane access is required. They will typically contact you in advance to discuss the installation process and evaluate access conditions. Should it be necessary to use a crane, you have two options:

1. You may arrange the crane independently.
2. Alternatively, our installer can coordinate the crane on your behalf.

Please be advised that the cost of the crane will be the responsibility of the customer.

A Wellis hot tub will typically be delivered using a specialised delivery service to ensure it reaches your location safely and securely. Here’s an overview of the delivery process:

1. Pre-Delivery Coordination: Once your order is confirmed, you’ll be contacted by our team to arrange a suitable delivery date. During this call, we’ll discuss access to your property and any special requirements.
2. Delivery Method: Depending on your location and access to your property, the hot tub will be delivered via a truck with a crane or a suitable vehicle. If needed, a crane or other lifting equipment may be used to carefully place the hot tub in your desired location.
3. Unloading & Placement: Upon arrival, the hot tub will be unloaded and positioned in the desired area, ensuring it is placed securely and safely.
4. Inspection & Setup: After delivery, our installation team will conduct a brief inspection to ensure the hot tub is in perfect condition. We will also discuss the installation details, including setup, plumbing, and electrical connections.

If you have any questions or specific delivery needs, our team is happy to assist and ensure everything runs smoothly.

Yes, a hot tub must be placed on a perfectly level surface to ensure proper operation and avoid potential damage. Here’s why:

1. Water Balance: A level surface ensures that the water inside the tub is evenly distributed, preventing uneven pressure on the walls and plumbing.
2. Structural Integrity: An uneven surface can cause stress on the hot tub’s frame and may lead to structural damage over time, such as cracking or warping.
3. Pump and Heater Efficiency: When the hot tub is level, the water circulation system, including the pump and heater, works efficiently. An uneven surface can lead to poor water circulation or overheating issues.
4. Safety: A level surface ensures that the hot tub remains stable, reducing the risk of tipping or shifting.

For these reasons, it's important to ensure that the area where the hot tub will be placed is completely level before installation. If you are unsure, our specialist installers can assess the site to ensure the surface is suitable.

While you don't need to sanitize or check your hot tub water every day, it's essential to maintain regular water care to ensure it remains clean, balanced, and safe. Here’s a general guideline on how to manage your Wellis hot tub water, using some of the advanced features and technologies available:

1. Check Water Balance Weekly

• pH and Alkalinity: It’s recommended to test the pH and alkalinity of your hot tub water at least once a week. Proper pH levels (between 7.2 and 7.8) are essential for effective sanitization and comfort.
• Sanitizer Levels: For a Wellis hot tub equipped with a Salt Water System (if applicable) or a traditional sanitizer like chlorine or bromine, you should check the sanitizer levels weekly. Proper sanitizer levels help prevent bacterial growth and keep the water clean.

2. Daily or Frequent Checks for Bather Load

• High Usage: If the hot tub has been used frequently or by multiple bathers, it's good to perform a quick check. This could include checking sanitizer levels and water clarity.
• Advanced Filtration: Wellis hot tubs are equipped with high-efficiency filtration systems, such as the CLEAN WATER SYSTEM with powerful filtration, which helps maintain water cleanliness even with regular use. These systems can extend the time between major water treatments.

3. Smart Water Care with the Wellis Control System

• Many Wellis models come with a Wi-Fi control option, allowing you to monitor your hot tub’s water status from your smartphone. The Wellis SpaControl app gives you real-time updates on water temperature, filtration cycles, and alerts if any water care parameters are off.

4. Filtration and Sanitization

• Self-Cleaning Cycles: Wellis hot tubs typically include self-cleaning features such as ozone sanitization and advanced filtration systems. These help reduce the need for frequent water checks but still require periodic attention to ensure everything is working correctly.
• Ozone Purification: Many Wellis spas feature ozone generators, which work to keep the water sanitized and reduce the need for heavy chemical use. This can help you extend the intervals between water checks, but regular monitoring is still important.

5. Shock Treatment

• Every 1-2 weeks, it’s recommended to apply a shock treatment (depending on bather load and usage) to keep the water fresh and prevent the buildup of organic matter. This helps maintain the efficiency of the sanitizer.

Conclusion

While daily monitoring is not required, regular water care—checking pH, sanitizer levels, and maintaining filtration—ensures your Wellis hot tub remains in top condition. Utilize the Wellis Control System and self-cleaning features to make this process more convenient, and schedule deeper maintenance (like water changes) as needed. Your Wellis installer can guide you on specific maintenance intervals based on your model.

Hot tubs offer a range of health benefits, making them a popular choice for relaxation and wellness.

Soaking in warm water can relieve muscle tension, reduce joint pain, and improve circulation, helping alleviate stress and promote relaxation. The heat dilates blood vessels, enhancing blood flow and reducing blood pressure, which can be especially beneficial for cardiovascular health.

Hot tubs also encourage better sleep, as the body cools after a soak, signalling it's time to rest.

Additionally, the buoyancy of water reduces body weight on joints, making it ideal for arthritis sufferers and those recovering from injuries.

While hot tubs provide numerous wellness benefits, consult a healthcare provider if you have health conditions, as extended exposure to high temperatures may not be suitable for everyone.

Soaking in a hot tub is a wonderful way to relax, but during pregnancy, high water temperatures (above 100°F/37.8°C) can quickly raise your body temperature, which may pose risks for both you and your baby. For this reason, many experts recommend limiting or avoiding hot tubs in pregnancy.

Always consult with your healthcare provider before using any hot tub to ensure your safety.

It’s generally advised that babies and toddlers should not go into hot tubs. Infants can overheat quickly because they cannot regulate their body temperature as effectively as adults. Even short exposure to hot tub temperatures, typically around 100°F (37.8°C) or higher, can raise a baby’s internal temperature, potentially leading to dehydration, overheating, or other health risks.

If you’re looking for a way to let your little one enjoy water time safely, consider cooler pools or shallow, lukewarm water designed for children, and always consult your paediatrician for the best advice.

No, pets should not be allowed in hot tubs, as the high temperatures can pose serious health risks for them. Animals, especially small ones, can quickly overheat in hot water, leading to heatstroke or even death.

Additionally, the presence of fur, dander, and bacteria can compromise water quality, making it unsafe for human use. Furthermore, the jets and water movement can be dangerous, potentially causing injuries to curious pets.

For their well-being and your peace of mind, it’s best to keep pets out of hot tubs and provide them with safer alternatives for water play.

Hot tubs can cause rashes, typically due to improper water chemistry, chemical sensitivity, or bacterial infections.

Common Causes:

• Chemical Imbalance: High chlorine or bromine levels can irritate the skin. Wellis hot tubs feature advanced filtration systems that help maintain balanced water chemistry for a more comfortable experience.
• Hot Tub Folliculitis: Caused by bacteria like Pseudomonas aeruginosa, this leads to itchy red bumps. Regular water sanitation and Wellis' efficient filtration help prevent this.
• Allergic Reactions: Reactions to lotions or bath oils can cause irritation.

Prevention:

• Water Balance: Regularly check pH, alkalinity, and sanitizer levels. Wellis hot tubs often include systems to help manage this automatically.
• Clean Filters: Wellis hot tubs are designed for easy filter maintenance to keep water clean.
• Shower Before Use: Reduces oils and bacteria entering the water.

If you experience a rash, consult a healthcare professional for advice.

The time it takes for a hot tub to heat up depends on several factors, including the initial water temperature, the heater's power, and the size of the tub. On average, it can take anywhere from 4 to 24 hours.

Wellis hot tubs are known for their fast heating times, typically reaching your desired temperature in around 6-8 hours. This is thanks to their powerful heaters and efficient insulation. Wellis uses high-performance heating systems and thermal covers, which help retain heat and reduce the time needed to warm the water.

The cost of running a hot tub in the UK typically ranges between £20 to £60 per month, depending on factors like size, usage, and electricity rates.

Wellis hot tubs are built with energy-saving technologies that help to minimize running costs:

1. Advanced Insulation: Wellis spas feature high-quality insulation that helps retain heat, reducing the need for constant reheating and saving on energy.
2. Efficient Heating Systems: Wellis hot tubs use energy-efficient heaters designed to heat up faster while consuming less energy, keeping running costs lower.
3. Energy-Saving Circulation Pumps: Their low-energy circulation pumps help maintain the water temperature with minimal electricity use.
4. Thermal Covers: Wellis spas come with tight-fitting, high-density covers that prevent heat loss when the hot tub is not in use, further reducing energy consumption.

These features make Wellis hot tubs not only cost-effective to operate but also among the most energy-efficient and eco-friendly models on the market.

No, you do not need to have water connected to your Wellis hot tub all the time. The water is typically filled once at the time of installation, and the hot tub will maintain its water levels unless there’s an issue like evaporation or if you need to change the water.

However, you do need to ensure that the water remains at the correct level for proper circulation and filtration. If you notice a drop in water level, you should top it up to maintain the correct level. Regular checks are recommended to ensure the water is balanced and clean.

If you're not planning to use the hot tub for an extended period, it's best to follow the manufacturer's recommendations for winterization or storage to keep it in good condition.

Maintaining your Wellis hot tub is easy and takes minimal time:

Water Testing & Balancing (10-15 minutes per week): Test and adjust pH, alkalinity, and sanitizer levels.

Filter Cleaning (20-30 minutes every 4-6 weeks): Rinse or deep clean the filter.

Water Change (Every 3-4 months): Drain, clean, and refill with fresh water.

Surface Cleaning (5-10 minutes as needed): Wipe down the tub and cover.

Cover Maintenance (10-15 minutes every 1-2 months): Check for cleanliness and proper sealing.

Wellis benefits:

Energy-efficient insulation and EasyClear filtration reduce maintenance needs.

Ozone sanitation keeps water cleaner longer, saving time on chemical adjustments.

The filter in a Wellis hot tub typically lasts 1-2 years, depending on usage and maintenance. Regular cleaning and proper care can help extend its lifespan. To maximize the filter's longevity:

Rinse it with water every 4-6 weeks to remove debris.

Deep clean it every 3-4 months with a specialized filter cleaner.

Replace the filter if it becomes damaged, clogged beyond cleaning, or shows signs of wear.

Wellis hot tubs are designed with durable filters, ensuring long-lasting performance, but regular maintenance is key to keeping it in top condition.

Yes, it is highly recommended to use a cover for your hot tub. Not only does it help keep debris out of the water, but it also helps maintain the water temperature, reduce energy consumption, and ensure safety, especially if you have young children or pets.

Good news: All hot tubs purchased from Wellis come with a high-quality cover as standard. This ensures your hot tub is well-protected and energy-efficient right from the start!

It's best to wait before using your hot tub after applying the first dose of chemicals. Generally, you should allow the chemicals to fully dissolve and circulate through the water before use. This typically takes around 15 to 30 minutes, depending on the chemical used.

Wellis Tip: To ensure the best results, always follow the manufacturer's guidelines for chemical treatments, and test the water's pH and sanitizer levels before using the spa.

Yes, you can install your Wellis spa in a conservatory or pool enclosure, but there are some important considerations:

Ensure there is proper ventilation to allow the moisture from the hot tub to escape. This will prevent condensation buildup, which could lead to damage to the structure or create a damp environment.

The floor must be able to support the weight of the fully filled hot tub, including the water and occupants. The surface should also be non-slip to ensure safety.

Make sure there's enough space around the hot tub for maintenance, and that it can be easily accessed for installation and future servicing.

Since conservatories and pool enclosures can vary in temperature, ensure the spa is not exposed to extreme temperatures that could affect the performance of the equipment.

Wellis Tip: Always check local regulations and ensure that your installation complies with any building codes or manufacturer requirements to maintain warranty coverage.

Chemicals are typically introduced to your Wellis spa through the following methods:

1. Direct Application: Most chemicals (like chlorine, bromine, pH adjusters, or shock treatments) are manually added directly to the water. This is usually done by dissolving the chemicals in a bucket of water first, and then slowly pouring the solution into the spa while the jets are running. This ensures even distribution.
2. Floating Dispensers: Some chemicals, especially sanitizers like bromine or chlorine tablets, are placed in floating dispensers that slowly release the chemical into the water over time, maintaining a consistent level of sanitization.
3. Automatic Chemical Feeder (Optional): Wellis spas may be compatible with automated chemical feeders that are installed to automatically dose the spa water with the correct amounts of chemicals based on the settings you input.
4. Pre-mixed Solutions: For ease, you can purchase pre-mixed solutions of spa chemicals, which can be added directly to the water without additional preparation.

Wellis Tip: Always follow the manufacturer's guidelines on how and when to introduce chemicals to your spa to maintain water balance and prolong the life of your spa.

For safety and compliance, we highly recommend that you do not install the electrical supply yourself. Hot tubs, including Wellis models, require a dedicated electrical supply that must meet strict regulations. The installation should always be performed by a qualified and certified electrician to ensure:

The electrical system must meet local regulations (such as UK Part P regulations) and be installed correctly to avoid hazards such as electric shocks or fire.

To maintain your warranty, electrical installation typically needs to be completed by a professional, as any damage caused by incorrect installation may void the warranty.

The electrical supply needs to be correctly sized to handle the load of the hot tub, which includes proper circuit breakers, earth bonding, and other safety features.

Your Wellis installer can help guide you through the process, or you can arrange a certified electrician who is familiar with spa installations to complete the electrical supply installation.

For your Wellis hot tub, we recommend the following chemicals for proper maintenance:

Sanitisers: Chlorine or Bromine – These kill bacteria and keep the water safe.

pH Balancers: pH Increaser or Reducer – Keeps the water's pH between 7.2-7.8.

Alkalinity Adjusters: Helps stabilise pH and maintain water balance.

Shock Treatment: Oxidising Shock – Breaks down organic contaminants.

Clarifiers: Removes oils and debris for clear water.

Scale & Stain Preventers: Protects against staining and scaling from hard water.

Wellis Features:

Ozone Sterilisation: Reduces the need for chemicals.

Efficient Filtration: Helps maintain cleaner water and reduces chemical usage.

Always follow manufacturer guidelines for best results!

A Wellis hot tub can last 15-20 years with proper care and maintenance. Regularly checking the water, cleaning the filters, and ensuring the spa is well-maintained will help extend its lifespan. Wellis spas are built with durable materials and advanced technology, ensuring long-term reliability and enjoyment.

Yes, you can use a Wellis hot tub all year round. Thanks to advanced insulation and energy-efficient technology, Wellis hot tubs are designed to maintain optimal temperatures, even during the colder months. With the right care, you can enjoy your hot tub no matter the season.

Choosing the best hot tub depends on your specific needs and preferences. Here are key factors to consider:

1. Size and Capacity: Consider how many people will typically use the hot tub. Wellis offers a range of sizes from compact models for 2-3 people to larger ones for families or groups.
2. Jets and Features: Different models offer varying jet configurations and additional features like mood lighting, waterfalls, or even Bluetooth sound systems. Wellis spas are known for their powerful jets and unique hydrotherapy benefits.
3. Energy Efficiency: Look for energy-efficient options like Wellis hot tubs, which are designed to minimize running costs with insulation, high-performance heating systems, and eco-friendly features.
4. Installation: Think about where you will install the tub (outdoors, indoors, or in a special enclosure). Wellis tubs are versatile for both outdoor and indoor settings.
5. Budget: Choose a model that fits within your budget but also meets your quality expectations. Wellis offers premium spas with advanced technology at a competitive price point.
6. Maintenance and Longevity: Look for a hot tub with low maintenance requirements and a long lifespan, like Wellis models that are built to last with durable materials and easy-to-maintain systems.

By considering these factors, you'll find a hot tub that best suits your lifestyle and needs.

Foamy water in a hot tub can be caused by several factors. Here are the most common reasons:

: Too much sanitizer (chlorine or bromine) can cause foaming. Ensure your chemical levels are balanced, as excess chemicals can react with oils and other substances in the water.

: Oils from your skin, lotions, sunscreen, and even soaps can create foam. This is common when the spa is used frequently without regular cleaning and water changes.

: High calcium levels in the water can lead to foaming. If your area has hard water, you might need a water softener or use a product designed to reduce foam.

: If the filters are clogged or dirty, they may not be functioning properly, leading to foam buildup. Make sure to clean or replace your filters regularly.

: If the water level is too low, the jets can stir up air and cause foaming. Ensure the water level is consistently above the jets.

: If the water hasn't been properly filtered or cleaned for a while, organic contaminants can build up, causing foam.

To solve the issue, check and adjust your water chemistry, clean or replace your filters, and maintain regular water care routines. Wellis spas are equipped with advanced filtration systems to help prevent this, but regular maintenance is still key.

It's not recommended to put bath salts in your hot tub. Bath salts, especially those with oils or fragrances, can clog the filters and damage the spa's equipment. They can also create a buildup of residue in the water, leading to foam, cloudy water, or even an unpleasant smell.

If you're looking for a spa-like experience, it's best to use products specifically designed for hot tubs, such as spa scents or bath crystals that are safe for hot tub use. These products are formulated to be gentle on the equipment and safe for the water chemistry.

Wellis hot tubs are designed to provide a relaxing and enjoyable experience without the need for additional additives like bath salts, as long as you maintain the proper water care routine.

Murky or cloudy water in your hot tub can be caused by several factors. Here are the common reasons:

If the pH, alkalinity, or sanitizer levels are off, it can cause the water to cloud. Regularly test and adjust the water chemistry to ensure it's in the proper range.

Insufficient chlorine or bromine can lead to cloudy water. Make sure you're maintaining the correct sanitizer levels as recommended by Wellis.

: If the filters are clogged or dirty, they can't effectively clean the water, leading to cloudiness. Clean the filters regularly or replace them when needed.

: Things like body oils, lotions, or other contaminants can build up in the water, making it cloudy. Showering before using the hot tub helps prevent this.

: Hard water can cause cloudy water due to mineral buildup. Using a water softener can help if you're in a hard water area.

: If your hot tub's filtration system isn't running long enough or efficiently enough, it can lead to cloudy water. Ensure that the filtration cycle is set correctly.

If your Wellis hot tub water is cloudy, ensure you're using the recommended chemicals and following proper maintenance routines. Regular cleaning, proper water balance, and filter maintenance will help keep the water crystal clear.

When using aromatherapy in your hot tub, it's important to use the recommended amount to avoid overwhelming scents or damaging your spa. Typically, a few drops of aromatherapy oil or a small capful of liquid aromatherapy solution is enough for a standard hot tub session. Always refer to the product instructions for the exact amount.

For Wellis hot tubs, it’s important to use only spa-safe aromatherapy products, as some oils can damage the tub's surface or affect the water chemistry. Avoid using bath oils or products not designed for hot tubs.

Remember, less is often more – start with a small amount, as you can always add more if needed!